Rainbet and the way personal information is handled

How Rainbet approaches personal data

At Rainbet, we are committed to handling personal information in a clear, careful, and lawful manner. This policy applies to information collected through our website, account-related services, customer support channels, and other interactions connected with the use of Rainbet.

The way personal data is handled may depend on the services used, the nature of the account, and the location from which a user accesses those services. Certain processing may also be required for security, verification, fraud prevention, responsible gambling measures, and compliance with legal or regulatory obligations.

By using Rainbet or contacting us in relation to our services, users acknowledge that personal data may be processed in accordance with this policy and with any additional notices made available where relevant to a particular service or request.

The kinds of information Rainbet may receive

We may collect information provided directly by users when creating an account, updating profile details, contacting support, responding to verification requests, subscribing to communications, or otherwise interacting with Rainbet. Depending on the service used, this may include name, date of birth, contact details, account credentials, payment-related details, transactional records, and information submitted as part of verification or account review.

Rainbet may also receive technical and usage-related information automatically. This can include IP address, browser type, device identifiers, operating system, language settings, access times, referral data, session activity, and interactions with website features. We may use cookies and similar technologies to collect certain categories of this information where relevant to site operation, analytics, security, and user preferences.

In some cases, we may receive information from third parties. This may include identity-verification providers, payment service providers, fraud-prevention partners, analytics providers, customer support tools, corporate service entities, or other sources where permitted or required for account operation, legal compliance, or protection of the platform and its users.

Why Rainbet uses personal information

We use personal data to provide and maintain our services, administer user accounts, process transactions, respond to requests, detect misuse, and support the secure operation of Rainbet. The information we process may also be used to personalise account-related communications, maintain service functionality, and improve website performance.

Certain processing may be necessary to verify identity, confirm eligibility, protect against fraud, investigate suspicious activity, enforce our terms, or meet legal and regulatory requirements. Where relevant to account use, information may also be reviewed in connection with safer gambling measures, account restrictions, or internal risk checks.

Rainbet may also use personal information to send service messages, notices about account activity, policy updates, or marketing communications where permitted or requested. Users may be able to manage some communication preferences through their account settings or through the instructions included in those communications.

Account checks, compliance, and responsible use at Rainbet

Some personal data may be processed as part of account verification, age-related checks, security screening, anti-fraud monitoring, payment review, or compliance procedures linked to the operation of Rainbet. These processes help us assess whether an account can be opened, maintained, restricted, or reviewed further.

Where required, we may request supporting documents or additional information to confirm identity, ownership of payment methods, source of funds, location, age, or other account-related details. The information requested can vary depending on the account activity involved, applicable requirements, and the nature of the review being carried out.

Rainbet may also process certain information to support responsible gambling measures. This may include reviewing account patterns, managing requests for limits or restrictions, responding to player-protection concerns, and maintaining records linked to those steps where necessary.

When Rainbet may disclose data to others

We may share personal information within our corporate structure and with third parties where this is relevant to operating Rainbet, delivering related services, meeting legal obligations, or protecting legitimate business and security interests. This may include service providers that support payments, verification, hosting, technical infrastructure, analytics, customer communications, fraud detection, compliance operations, and customer support.

Information may also be disclosed where required by law, in response to lawful requests from public authorities, to enforce our contractual rights, to investigate unlawful conduct, or to protect Rainbet, its users, or third parties against harm, fraud, abuse, or security threats.

In some circumstances, data may be shared in connection with a corporate transaction, internal restructuring, financing event, or transfer of business operations, provided that appropriate handling standards continue to apply to the information involved.

Rainbet, cookies, and technical tracking

Rainbet may use cookies and similar technologies to support core website functions, maintain session integrity, remember user preferences, measure service performance, detect irregular activity, and understand how the website is being used.

Some technologies are necessary for the operation and security of the site. Others may support analytics, service improvement, marketing preferences, or the delivery of content that is more relevant to a user’s interaction with Rainbet. Details may vary depending on location, browser settings, and the services used.

Users may be able to control certain cookie settings through browser tools or consent mechanisms made available on the site, where applicable. Restricting some cookies may affect how parts of the service function.

Security steps and the way Rainbet stores information

We take appropriate steps to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss. These measures may include technical, organisational, and procedural safeguards relevant to the type of data processed and the risks involved.

Access to personal information is generally limited to authorised personnel, service providers, and relevant partners who need that information for operational, legal, security, or support purposes. Internal access may be managed according to role, function, and business need.

Rainbet may store information in different locations and systems depending on the services used, the structure of our operations, and the providers involved in delivering those services. In some cases, personal data may be transferred across borders where relevant to account operation, infrastructure, support, or compliance. Where such transfers take place, we seek to apply appropriate protections in line with applicable requirements.

How long Rainbet may keep personal data

We may retain personal information for as long as it is reasonably necessary for the purposes for which it was collected, including account administration, dispute handling, fraud prevention, security monitoring, legal compliance, enforcement, and recordkeeping obligations.

Specific retention periods may depend on the type of information involved, the status of the account, the nature of the service used, and applicable legal, regulatory, or operational requirements. In some cases, data may be retained after an account is closed where this is required or justified for compliance, audit, risk, or evidential purposes.

Where information is no longer needed, we may delete it, anonymise it, or otherwise store it in a form that no longer identifies an individual, subject to the requirements that continue to apply.

Privacy choices and requests for users in New Zealand

Where applicable, users in New Zealand may have the ability to request access to personal information held about them and to seek correction of information that is inaccurate, incomplete, or out of date. Certain rights or request routes may depend on the user’s location, the service involved, and the legal framework that applies to the processing in question.

Users may also be able to update some account details directly, adjust communication preferences, manage certain technical settings, or contact Rainbet with questions about how their information is being used. In some cases, we may need to verify identity before acting on a privacy-related request.

If a request cannot be fulfilled in full, or if certain information must be retained for legal, security, compliance, or operational reasons, we may explain the basis for that position where appropriate.

Reaching Rainbet about privacy matters

If you contact us with a privacy-related question, request, or complaint, we may use the information provided in that communication to verify the request, respond appropriately, and keep a record of the matter where necessary.

Privacy queries relating to account information, verification, communications, or data handling may be submitted through the relevant Rainbet contact channels made available on the website. To help us process a request, users may be asked to provide sufficient information to identify the account and clarify the issue being raised.

We may update this policy from time to time to reflect operational changes, service updates, legal developments, or changes in the way personal information is handled. The most current version made available through Rainbet will apply from the date it is published.